Piyush Kaushik

Delhi, 1995 → Hyderabad, now

Piyush Kaushik

Senior Technical Product Manager, agentic systems and voice AI

Engineer, then sales, then product. Today I build agentic voice AI and network-level trust at Tanla, live with Tier-1 banks and telcos across India and Indonesia.

12 yrs
across the software stack, six companies
7 yrs
in product
$5M
P&L owned at Tanla
~1B
messages and calls protected daily

1995 – 2008 / Delhi

It starts in a Delhi classroom

St. Xavier’s

Thirteen years of school before engineering. The notebook is where this story begins.

2008 – 2012 / Delhi NCR

Learning how things are built

Bharati Vidyapeeth’s College of Engineering, B.Tech, Information Technology

Four years of engineering fundamentals that still shape how I talk to engineers.

8.2 / 10
B.Tech, Information Technology

2012 – 2016 / Gurugram

Shipping inside big systems

Accenture, Senior Software Engineer

Led the SDLC for Coca-Cola HBC supply and vendor products, and completed the ECC 5.0 to ECC 6.0 upgrade in six months.

6 months
ECC 5.0 to ECC 6.0 ERP upgrade
  • Built responsive front ends in HTML, CSS and JS for UX revamp projects
  • Delivered rollouts end to end between technical and functional teams, using PMBOK and PRINCE2

2016 – 2017 / Mumbai

From building it to deciding what to build

S.P. Jain Institute of Management & Research, MBA, Marketing and Finance

An MBA in marketing and finance, taken to move from delivery into product and the business around it.

3.2 / 4
CGPA, Marketing and Finance

2018 – 2019 / Delhi NCR

Learning what customers actually buy

Adobe, Territory Manager, Acrobat Document Cloud

P&L owner who helped close the largest Acrobat DC deal, with a pharma giant, six months after launch.

$500,000
ARR, largest Acrobat DC deal
$75,000
quarterly quota
  • Joined cross-departmental agile sprints, carrying sales feedback to Senior Product Managers
  • Covered healthcare, BFSI, manufacturing, logistics and technology, with their compliance standards for cloud

2019 – 2021 / Delhi and MENA

Taking an OMS and WMS to the Middle East

Unicommerce, GTM Consultant

Led the MENA expansion of a B2B SaaS order and warehouse management product and reached product-market fit.

15+
key logos, up from 5
~$30K
ARR in MENA
30%
faster time to market
  • Fixed MENA positioning through competitive analysis, lifting product adoption by 15%
  • Set up turnkey channel partners across the Middle East and SEA
  • Ran 50+ O2O and D2C business transformations for FMCG, trading and logistics firms

05/2021 – 11/2021 / Gurugram

Putting WhatsApp to work in retail

Affle, Associate Director, Product Growth

P&L owner for a $100K WhatsApp omnichannel charter for B2B retail, including Fossil and Adidas, across East Asia and the Middle East.

+40%
CSAT from a structured feedback loop
+10%
add to cart with WhatsApp-to-Cash
  • Shipped WhatsApp-to-Cash for Fossil India, an OMS feeding web and app captures into the CRM with in-store appointment booking
  • Ran A/B tests and cohort analysis on order and inventory features, reaching 23% adoption and 12% net acquisition

04/2022 – 12/2024 / Delhi

Petcare from zero to five million

Zigly.com and Petsy.online, Senior Product Manager

Grew a B2C web and mobile petcare business from $0 to $5M ARR, leading a 30+ person team across product, engineering, AI, design and 24 retail stores.

$5M
ARR in 24 months, from $0
1M
downloads in 6 months
18,000+
monthly orders at $25 AOV
  • Shipped a dynamic food recommendation system on WhatsApp, with +15% customer engagement
  • Built an ML forecast model that improved inventory turnover by 10%
  • Launched personalised autosuggest with a three-person team: +2.5% CTR and about $1M annualised GMV
  • Grew mobile to 60% of company MRR, with +30% MAU and 55% YoY EBITDA improvement

04/2025 – Present / Hyderabad

Protecting a billion messages and calls a day

Tanla Platforms, Senior Product Manager

Building an AI-native trust and communications platform serving about 1B SMS and calls daily, and owning a $5M P&L across telcos and enterprises.

10M+
production AI calls served
~95%
detection efficacy, up from ~80%
~$3M
booked of the $5M P&L

Voice Albert, agentic voice AI from 0 to 1

A production voice-agent pipeline for pre-due collections and anti-scam call screening, live with Tier-1 Indian banks and Indonesia’s second largest telco.

  • Telephony, Open SIP, LiveKit, ASR, LLM, TTS and back, with full observability and turn traceability
  • Ran build-versus-buy at every layer and defined the per-conversation cost structure and margin model
  • Wrote a voice-AI evaluation framework with 100+ metrics, from WER and MOS to barge-in and hallucination rate, now the org-wide quality standard

Wisely AI, network and device level trust

Four channels delivered as apps and an embeddable SDK: network voice, SMS, Android and iOS.

  • Live with three telcos, Vi, Indosat Ooredoo Hutchison and BSNL, and two banks, Bandhan Bank and IDFC
  • Engineered supervised and unsupervised feedback loops with 50+ new signals in baseline and sentinel models
  • CNAM and CDAP alerting, SMS sender prefixes, Android pre and post-call pop-ups, iOS Call Directory

How the team works

  • Three direct reports and 50+ indirect contributors across India, UAE and Indonesia
  • Introduced an AI-native PDLC with GitHub Spec-Kit, from constitution to PRD, feature spec, plan and specs
  • Weekly and monthly conversations with CXOs and boards

What I work with

Agentic voice AI
ASR, LLM and TTS orchestration, LiveKit, Open SIP, telephony, turn-taking, barge-in and VAD, latency budgets, voice-agent evaluation
CPaaS
A2P and P2P SMS, programmable voice, carrier integrations, CNAM and CDAP, sender ID, network-level detection, Android and iOS SDKs
AI and ML product
Knowledge graphs, supervised and unsupervised learning, signal engineering, recommendation, demand forecasting, MLOps feedback loops
Platform and technical PM
API and SDK product management, systems architecture, build-versus-buy, GraphQL, Neo4j, SQL, Prometheus, Grafana, Postman
Strategy and P&L
$5M P&L ownership, GTM and pricing, Capex and Opex AI budgeting, land-and-expand, design-partner positioning
AI product lifecycle
Dual-track agile, GitHub Spec-Kit, A/B testing and experimentation, Jira, roadmap planning
Analytics
GA4, Firebase, Mixpanel, MS Clarity, Adjust, Adobe CDP, Power BI, Moengage
AI tooling
Claude Code, LiveKit, Cursor, Figma MCP, Lovable, DBeaver
Leadership
50+ cross-functional contributors across India, UAE and Indonesia, with stakeholders up to CEO, CFO and CSO

Get in touch

piyushkaushik14@gmail.com

Built with ❤️ using Next.js, GSAP, Lenis, Motion and React Three Fiber