Delhi, 1995 → Hyderabad, now
Piyush Kaushik
Senior Technical Product Manager, agentic systems and voice AI
Engineer, then sales, then product. Today I build agentic voice AI and network-level trust at Tanla, live with Tier-1 banks and telcos across India and Indonesia.
- 12 yrs
- across the software stack, six companies
- 7 yrs
- in product
- $5M
- P&L owned at Tanla
- ~1B
- messages and calls protected daily
1995 – 2008 / Delhi
It starts in a Delhi classroom
St. Xavier’s
Thirteen years of school before engineering. The notebook is where this story begins.
2008 – 2012 / Delhi NCR
Learning how things are built
Bharati Vidyapeeth’s College of Engineering, B.Tech, Information Technology
Four years of engineering fundamentals that still shape how I talk to engineers.
- 8.2 / 10
- B.Tech, Information Technology
2012 – 2016 / Gurugram
Shipping inside big systems
Accenture, Senior Software Engineer
Led the SDLC for Coca-Cola HBC supply and vendor products, and completed the ECC 5.0 to ECC 6.0 upgrade in six months.
- 6 months
- ECC 5.0 to ECC 6.0 ERP upgrade
- Built responsive front ends in HTML, CSS and JS for UX revamp projects
- Delivered rollouts end to end between technical and functional teams, using PMBOK and PRINCE2
2016 – 2017 / Mumbai
From building it to deciding what to build
S.P. Jain Institute of Management & Research, MBA, Marketing and Finance
An MBA in marketing and finance, taken to move from delivery into product and the business around it.
- 3.2 / 4
- CGPA, Marketing and Finance
2018 – 2019 / Delhi NCR
Learning what customers actually buy
Adobe, Territory Manager, Acrobat Document Cloud
P&L owner who helped close the largest Acrobat DC deal, with a pharma giant, six months after launch.
- $500,000
- ARR, largest Acrobat DC deal
- $75,000
- quarterly quota
- Joined cross-departmental agile sprints, carrying sales feedback to Senior Product Managers
- Covered healthcare, BFSI, manufacturing, logistics and technology, with their compliance standards for cloud
2019 – 2021 / Delhi and MENA
Taking an OMS and WMS to the Middle East
Unicommerce, GTM Consultant
Led the MENA expansion of a B2B SaaS order and warehouse management product and reached product-market fit.
- 15+
- key logos, up from 5
- ~$30K
- ARR in MENA
- 30%
- faster time to market
- Fixed MENA positioning through competitive analysis, lifting product adoption by 15%
- Set up turnkey channel partners across the Middle East and SEA
- Ran 50+ O2O and D2C business transformations for FMCG, trading and logistics firms
05/2021 – 11/2021 / Gurugram
Putting WhatsApp to work in retail
Affle, Associate Director, Product Growth
P&L owner for a $100K WhatsApp omnichannel charter for B2B retail, including Fossil and Adidas, across East Asia and the Middle East.
- +40%
- CSAT from a structured feedback loop
- +10%
- add to cart with WhatsApp-to-Cash
- Shipped WhatsApp-to-Cash for Fossil India, an OMS feeding web and app captures into the CRM with in-store appointment booking
- Ran A/B tests and cohort analysis on order and inventory features, reaching 23% adoption and 12% net acquisition
04/2022 – 12/2024 / Delhi
Petcare from zero to five million
Zigly.com and Petsy.online, Senior Product Manager
Grew a B2C web and mobile petcare business from $0 to $5M ARR, leading a 30+ person team across product, engineering, AI, design and 24 retail stores.
- $5M
- ARR in 24 months, from $0
- 1M
- downloads in 6 months
- 18,000+
- monthly orders at $25 AOV
- Shipped a dynamic food recommendation system on WhatsApp, with +15% customer engagement
- Built an ML forecast model that improved inventory turnover by 10%
- Launched personalised autosuggest with a three-person team: +2.5% CTR and about $1M annualised GMV
- Grew mobile to 60% of company MRR, with +30% MAU and 55% YoY EBITDA improvement
04/2025 – Present / Hyderabad
Protecting a billion messages and calls a day
Tanla Platforms, Senior Product Manager
Building an AI-native trust and communications platform serving about 1B SMS and calls daily, and owning a $5M P&L across telcos and enterprises.
- 10M+
- production AI calls served
- ~95%
- detection efficacy, up from ~80%
- ~$3M
- booked of the $5M P&L
Voice Albert, agentic voice AI from 0 to 1
A production voice-agent pipeline for pre-due collections and anti-scam call screening, live with Tier-1 Indian banks and Indonesia’s second largest telco.
- Telephony, Open SIP, LiveKit, ASR, LLM, TTS and back, with full observability and turn traceability
- Ran build-versus-buy at every layer and defined the per-conversation cost structure and margin model
- Wrote a voice-AI evaluation framework with 100+ metrics, from WER and MOS to barge-in and hallucination rate, now the org-wide quality standard
Wisely AI, network and device level trust
Four channels delivered as apps and an embeddable SDK: network voice, SMS, Android and iOS.
- Live with three telcos, Vi, Indosat Ooredoo Hutchison and BSNL, and two banks, Bandhan Bank and IDFC
- Engineered supervised and unsupervised feedback loops with 50+ new signals in baseline and sentinel models
- CNAM and CDAP alerting, SMS sender prefixes, Android pre and post-call pop-ups, iOS Call Directory
How the team works
- Three direct reports and 50+ indirect contributors across India, UAE and Indonesia
- Introduced an AI-native PDLC with GitHub Spec-Kit, from constitution to PRD, feature spec, plan and specs
- Weekly and monthly conversations with CXOs and boards
What I work with
- Agentic voice AI
- ASR, LLM and TTS orchestration, LiveKit, Open SIP, telephony, turn-taking, barge-in and VAD, latency budgets, voice-agent evaluation
- CPaaS
- A2P and P2P SMS, programmable voice, carrier integrations, CNAM and CDAP, sender ID, network-level detection, Android and iOS SDKs
- AI and ML product
- Knowledge graphs, supervised and unsupervised learning, signal engineering, recommendation, demand forecasting, MLOps feedback loops
- Platform and technical PM
- API and SDK product management, systems architecture, build-versus-buy, GraphQL, Neo4j, SQL, Prometheus, Grafana, Postman
- Strategy and P&L
- $5M P&L ownership, GTM and pricing, Capex and Opex AI budgeting, land-and-expand, design-partner positioning
- AI product lifecycle
- Dual-track agile, GitHub Spec-Kit, A/B testing and experimentation, Jira, roadmap planning
- Analytics
- GA4, Firebase, Mixpanel, MS Clarity, Adjust, Adobe CDP, Power BI, Moengage
- AI tooling
- Claude Code, LiveKit, Cursor, Figma MCP, Lovable, DBeaver
- Leadership
- 50+ cross-functional contributors across India, UAE and Indonesia, with stakeholders up to CEO, CFO and CSO
Get in touch
piyushkaushik14@gmail.comBuilt with ❤️ using Next.js, GSAP, Lenis, Motion and React Three Fiber